COVID-19 Patient Information Update


We recently invited a group of patients to complete a survey on their understanding of COVID and how it is affecting health and well-being. We are very grateful to the nearly 200 patients who completed this for us and would like to share what we found.

Patient understanding of COVID-19:

Over half of the patients we asked thought that risk of death from COVID was higher than it is. The risk is largely related to your age.

For young people and children the risk of serious illness and death is extremely small.

People aged 59 and below have a very small risk of serious illness and death.

For people aged 60-64, 99% will survive the illness.

For people aged 70-74 nearly 98% will survive the illness.

For people people aged 80-84, nearly 95% will survive the illness.

Try to focus on your high chance of recovery and not your small risk of serious illness.

The most common causes of death in the UK are heart disease and cancer. Over 900 people die from these illnesses every day.  Across a population of 60 million people this is still a very small number, but it helps to give a context to the numbers currently being reported daily.

We would encourage you to try and focus on the positive things that we can all do to improve our health and reduce our risk of illness.

These things include:

Losing weight

Daily exercise

Reducing alcohol consumption

Getting good sleep

Regular social interactions and keeping your mind active

For those patients admitted to hospital there are a number of treatments now being used which have improved the chance of survival since we first started treating the illness in March.

Hospitals have developed ways to keep patients being treated with COVID-19 separate to all others. If you need to attend hospital in an emergency, or for a planned appointment, it is very safe to do so.

The surgery is also very safe to attend if you need to. We have very few patients in the building at any one time and operate a one way system. We also clean between seeing all patients.

When and how to get a test:

Any of symptoms of continuous cough, fever and loss of sense of taste or smell mean you need to get a test.

If you need to get a test please go to the government website:

You can also call 119, this is a designated telephone number for those unable to access the internet

 Information Source:

Over 70% of patients report the media as being a source of information that has led them to believe that they have a significant risk of life threatening illness from COVID.

The news at the moment can feel worrying and overwhelming. Try limiting your daily access to it, and if it is making you upset take a break and focus on something else for a while.

If you would like to fact check any information you have seen, please ask us and we will happily discuss this with you.


71% of those asked would accept the vaccination if offered. We do not know when a specific vaccine will be available to our patients but will update you as soon as we can. If you have questions relating to this, please ask us.

Mental Health Impact:

51% of patients reported that the pandemic has impacted their mental health in a negative way. Of those, 71% reported low mood, 42% reported social isolation and loneliness, 27% reported social anxiety and 27% reported health anxiety.

Physical Health Impact

52% patients reported that their physical health has been impacted. Many people reporting weight gain, increase in alcohol consumption and increase in smoking.

Relationships with friends and family

60% patients reported that the pandemic has negatively impacted on their relationships.


35% patients reported that the pandemic has negatively impacted their finances.

We were very encouraged to see that over 80% of patients felt that we are currently meeting your needs. However we can see that many patients have found this period of time very difficult and would urge you to speak with us about anything you are struggling with. Whilst our door is temporarily closed, we are very much open and here to support you.

Please see below for list of resources:


 Age UK Meal Delivery Service

For existing customers only.  £5 per meal Monday-Friday for those aged 50 and above. You can order 1 meal per week or 5 for the entire week which will be delivered each day. Orders must be placed 36 hours in advance and by 3pm each day. To book call 020 7386 9085 or email

Smile Brigade – COVID19 Relief – Free Meal Delivery Service

Only available to residents and organisations based within the London Borough of Hammersmith and Fulham


Age UK Shopping Service – 020 7386 9085

Age UK have increased their shopping service from two days a week to five days. To book, email or call: 07538 327 734. This service is for those aged 50 and above and costs £2.50.

 Be On Hand – 0203 488 2912

Offering practical support and are able to help with: shopping and errands, and prescription and medication collection.

 NHS Volunteer Responders – 0808 196 3646

8am to 8pm, 7 days a week


Age UK In Touch Befriending – 020 7386 9085

The In Touch Befriending service will be carried out over the phone rather than home visits for those aged 50 and above. If you know someone in need of a befriending service then complete the Client Form (requesting help) or call: 020 7386 9085.

 Be On Hand – 0203 488 2912

Be On Hand are offering phone check-ins and companionship.

 Bishop Creighton House Homeline – 020 7385 9689

Homeline is a service for isolated older people in Hammersmith and Fulham aged 60 plus, providing a telephone befriending service on a daily or weekly basis and home visits from a volunteer for a chat

 Imperial University

07566 950 968 or


Open Age – 078 24 48 49 84

A wide range of activities are available virtually for anyone aged 50 or older. These include fitness classes, literature and poetry appreciation groups, cooking classes, language classes and much more.

There is no sign up fee, but some classes may cost between £1-£3.

Fulham Good Neighbours – 020 7358 8850

A variety of activities are being offered virtually for the older and vulnerable. These include art and chair-based exercise. Eligibility criteria is the same as previously mentioned regarding geographical location.

Family-Support  Family Support offers a wide range of support, education and activities available for families and children. They also have a direct link into child social workers.

Conversations Matters

020 8753 2770 or

Conversations matters is a telephone support service for older and disabled adults as well as for unpaid carers. The service is for any adult with care and support needs. You don’t need to be receiving care to be able to use this service.

Limit Loneliness

02085717454 or

“We’re really excited to announce our new project in adult services for Hammersmith and Fulham, Ealing and Hounslow Mind! Limit Loneliness is a project for adults across our three boroughs, struggling with isolation. The project aims to check in with people, facilitate peer support groups and deliver workshops… all virtually and safely from the comfort of your own home! The groups will be in groups of 8 maximum and allow you to connect with others experiencing the same feeling of isolation and loneliness. Through 1:1 phone calls we also ensure individual check-ins are conducted to check in wellbeing and provide a listening ear if you find yourself with lots to talk about and nowhere to do this!

Our experienced practitioners will do a tech-check with anyone new to the project so you know how to use the technology platforms, and we’ll get you feeling more connected.

Email to:  or call 02085717454 and leave a voicemail – we will return the call.​”


Open Age – 078 24 48 49 84

 Age UK – 020 7386 9085

Age UK Digital Inclusion Project. Digital Champions are available to provide 1-2-1 digital support over the phone for individuals aged 50 or above. To book, email or call: 020 7386 9085.

 Fulham Good Neighbours – 020 7358 8850


 Richmond Fellowship Employment and Wellbeing – 0330 008 3808

Monday-Friday 9am-5pm

During the COVID-19 outbreak Richmond Fellowship’s Hammersmith and Fulham Employment and Wellbeing Service are providing a telephone check-in service for vulnerable clients who suffer from varying mental health issues.

Additionally, there are workshops and course available online.

Recovery College Online

All courses are now being delivered virtually.

 Samaritans – 116 123 (free 24-hour helpline)

Confidential support for people experiencing feelings of distress or despair.

 SANE Textcare

Textcare is designed to provide emotional support and connection at the times you need it most. We provide bespoke one-way messages directly to your mobile phone.


 Crosslight Advice – 020 7052 0318

Charity which works to combat poverty and hardship caused by the burden of unmanageable debt and lack of financial capability.


Time to Connect Team – 020 8753 6070

Available to families in Hammersmith and Fulham and can talk though any worries you may have and provide you with advice and guidance on coping with life when movement is restricted. They’ll be a listening ear if you are concerned about anything or need support with accessing or being signposted to services.


Social Care Keep In Touch – 020 8960 3033

Social Care In-Touch is a telephone support service for older and disabled adults as well as for unpaid carers that is run by London Borough of Hammersmith and Fulham. The service is for any adult with care and support needs, but they don’t have to be eligible, or in receipt of Care Act provisions to access Social Care In-Touch Team.  It has been set up by the Council in its fight against social isolation and loneliness faced by older and disabled people amid Coronavirus crises.

To be referred please call 020 8960 3033 or email


H&F Community Aid Network (CAN) – 0800 145 6095

Monday to Friday 9am-7pm
Saturday 9am-2pm
Sunday 9am-2pm

 LBHF SHIELD Hotline – 0800 917 6994

Monday to Friday 9am-7pm
Saturday 9am-2pm
Sunday 9am-2pm



This is a suicide prevention app. It includes tools such as a safety plan, encourages people to think about reasons for living and suggests grounding techniques, amongst other things. It contains a lot of information about accessing services and includes resources for Leicester, Leicestershire and Rutland. There is also information for families/carers and those bereaved by suicide.

Download in iTunes

Download For Google Play


Supports people to engage in meditation and mindfulness exercises. The free basics pack teaches people the essentials of living a healthier and happier life, whilst the paid subscription upgrade offers access to hundred of guided meditations that can be used for ‘meltdown moments’, sleep hygiene and healthier relationships.

Download in iTunes

Download For Google Play


Developed for the NHS, this app aims at supporting wellbeing by combating stress, anxiety and depression. It includes various tips to help manage these problems and includes a mood tracker to examine over time. Wellmind offers information on common mental health problems and tips for what to do and who to contact in a mental health crisis. This could then be useful for families. There is an interactive game on there which offers tips for managing mental health whilst playing. This could be useful for distraction.

Download in iTunes

Download in Google Play


An app developed by Anxiety Disorders Association of British Columbia. Aimed at teens and young adults, its goal is to support people to manage their anxiety. Exercises focus on managing sleep, intense emotions, perfectionism, social anxiety, performance anxiety, worry, panic and conflict.

Download in iTunes

Download in Google Play


Developed by the Royal College of Psychiatrists, this is an information sharing app offering short leaflets around common mental health problems such as eating disorders, personality disorder and PTSD. It also contains links to videos which offer some information regarding issues such as coming of antidepressants and choosing the right treatments.

Download in iTunes


An evidence based, positive psychology approach to uplifting mood by encouraging gratitude, positivity and happiness. It starts with a basic assessment to suggest the most appropriate exercises. It includes a mood graph which, over time, can be used to reflect on potential patterns of mood and triggers. There is a free version and the option to upgrade to ‘pro’ £10.49 per year.

Download in iTunes