Appointments

How to Make an Appointment

Appointments for Doctors can be requested through our PATCHS system.

The PATCHS system can be accessed by clicking below:

If you do not have internet access to submit a request a member of staff will be available to help you complete the online form, either on the phone or at reception.

An appointment will be booked for the same day if, after triage, we consider the issue to be clinically urgent or alternatively booked in advance for more routine issues.

Appointments for the Nurse, Phlebotomist and Healthcare Assistants will continue to be bookable over the phone.

The phone lines are open from 8.00am – 6.30pm.

Online

Patients can book some appointments using online services.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Patients who miss three appointments without letting us know may be removed from the practice list.

Call us on 020 7471 2650 or use our Online Service to cancel your appointment.

Chaperones

The Surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) can be requested.

This impartial observer will be a practice Nurse or Health Care Assistant who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a nurse is unavailable at the time of your consultation then your examination may be re-scheduled for another time.

You are free to decline any examination or choose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

The role of a Chaperone:

• Maintains professional boundaries during intimate examinations.

• Acknowledges a patient’s vulnerability.

• Provides emotional comfort and reassurance.

• Assists in the examination.

• Assists with undressing patients, if required.

Home Visits

It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you, however, if you need a home visit please contact the surgery as early as possible in the morning, before 10:00, and give one of our receptionists your specific details.

Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

SMS / Text Message Consent

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